Privacy Policy
This policy details how we process your personal information; please read it carefully.
Personal Information We Collect
To provide you with a complete shopping service, we only collect necessary personal information, primarily including:
- Account Registration Information: Name, email address, mobile phone number, and account password, used for account login, identity verification, and service notifications.
- Order Transaction Information: Shipping address, contact number, payment account (only anonymized information is collected; the complete payment password is not stored), and details of purchased goods, used for order processing, logistics, and transaction settlement.
- Browsing and Usage Information: Website browsing records collected through cookies (such as browsed products, search keywords, and dwell time), used to optimize website functionality and recommend personalized products. You can disable cookies in your browser settings, but this may affect the use of some functions.
- Information You Actively Provide: Information you submit when participating in activities and feedback provided during customer service communications, used to complete activity services and improve product quality.
Purpose of Use of Personal Information
The personal information we collect will only be used for the following legitimate purposes and will not exceed the necessary scope:
Ensuring smooth transaction completion: Processing orders, arranging delivery, sending order status notifications (such as shipping reminders and delivery reminders), processing payments and refunds.
Providing high-quality customer service: Responding quickly to your inquiries, resolving after-sales issues, and handling complaints and suggestions.
Optimizing user experience: Optimizing the website interface based on your usage habits, recommending products that meet your needs, and improving service efficiency.
Ensuring account security: Verifying your identity information and preventing risks such as account theft and fraudulent transactions.
Conducting compliant marketing: With your consent, we may send you information such as promotional activities and new product recommendations. You can stop receiving these messages at any time via the "unsubscribe" link at the bottom of the email.
Information Protection and Sharing Rules
Multiple Protection Measures
- Technical Level: We use SSL encryption technology to encrypt the transmission and storage of personal information and establish a firewall system to resist network attacks and prevent information from being illegally obtained.
- Management Level: We have established strict information management systems, authorizing only necessary employees to access personal information, and providing employees with regular privacy protection training and confidentiality assessments.
Information Sharing Restrictions
We will never share your personal information with third parties indiscriminately, and will only disclose it in the following special circumstances:
- With your explicit authorization: such as providing delivery information to logistics providers to complete delivery, or providing necessary information to payment institutions to complete settlement.
- To comply with laws and regulations: to respond to legitimate requests from judicial or administrative authorities, or to protect the legitimate rights and interests of timorate and others, relevant information needs to be disclosed.
- Partner constraints: Third parties that cooperate with us (such as logistics providers and payment institutions) may only use your information to the extent that they provide services to timorate, and must comply with strict confidentiality agreements.
Your Rights
You have full control over your personal information, including:
- Right to Inquire and Modify: You can log in to your account to inquire about and modify your personal information (such as delivery address and contact information) at any time.
- Right to Deletion: If you believe that some information does not need to be retained, you can contact customer service to request deletion, and we will process it promptly after review.
- Right to Reject Marketing: You can unsubscribe from receiving marketing information at any time without affecting your enjoyment of other services.
- Account Cancellation Right: Contact customer service to apply for account cancellation. After cancellation, we will cease using your information and delete the relevant data within 15 business days (except where required by laws and regulations).
Policy Updates and Contact Us
This Privacy Policy may be revised due to updates to laws and regulations or business adjustments. The revised policy will be prominently displayed on the website homepage. Continued use of the service after the revision period indicates your acceptance of the changes. If you have any questions regarding privacy protection, please send an email to service@timorate.com.